One of the questions I get asked from time to time is, “Have you ever dealt with theft or vandalism, and what do you recommend to protect your machines?” Unfortunately, the answer is yes. Theft and vandalism are a part of the vending business, especially in the early days when you’re still figuring out what makes a good location and how to keep your equipment secure. I’ve had machines broken into, cash stolen, and equipment damaged. It’s incredibly frustrating. But I’ve learned from those experiences, and I want to share what’s helped me protect my business since then.
One of the biggest lessons I’ve learned is that location makes a huge difference. Not all spots are equal. Early on, I placed a snack machine in a business that seemed decent. It had good foot traffic, and the staff were friendly. But within a few weeks, the machine was broken into. Someone had used a crowbar to pry it open, took all the cash, and left the machine damaged. That experience taught me the importance of placing machines in secure, well-supervised locations. Now, I only place machines in areas that are well-lit, have regular foot traffic, and ideally have video surveillance. I also try to work with businesses that have staff on-site throughout the day so someone is always nearby.
After that incident, I started upgrading my machines with reinforced locks, heavy-duty hasps, and in some cases, security alarms. These features cost more at the start, but the added protection gives me peace of mind. I also make a point to collect cash more often and try not to let it pile up. In fact, I’ve started using more machines that accept cards and mobile payments. That way, the machines don’t hold as much cash, making them less tempting to steal from.
Another simple but effective step I’ve taken is adding signs that say things like “This machine is under video surveillance.” Even if I don’t own the cameras, the warning often makes someone think twice before messing with the machine. If a location does have cameras, I ask if we can place the machine where it’s clearly in view. I make sure customers know that too.
One of the best ways to protect your machines is by building strong relationships with the business owners or managers at your locations. When they trust you and see your vending service as a value to their team or customers, they’ll naturally help keep an eye on things. I’ve had location owners call or text me right away when someone suspicious was hanging around a machine. That kind of partnership makes a huge difference.
If something does go wrong, make sure to document everything. Take pictures of the damage, file a police report, and contact your insurance provider. Having insurance that covers theft, vandalism, and property damage may not be the most exciting part of this business, but it can be a financial lifesaver. It gives you confidence to keep going, even if something goes wrong.
At the end of the day, vending isn’t completely risk-free. But you can protect yourself by being smart and proactive. Choose secure locations. Upgrade your machines. Limit how much cash they hold. Build good relationships. And make sure you’re insured. I’ve been hit before, and I know how discouraging it can feel. But I’ve learned something valuable every time. If you stick with it and put the right systems in place, you can run a vending business that’s not only profitable but protected too.
