🚀 Step-by-Step Plan
Touch 1 (Day 1)
- Call the main number ask for a manager or the person who handles vendors for the facility.
- If unavailable, ask for:
- The best time to reach them directly.
- Their email address so you can send documentation about your free vending services.
- Leave a short voicemail.
- Send a same day follow up email.
Touch 2 (Day 3–4)
- Call back during the time you were told the manager is usually available.
- If still unavailable, ask if there’s another contact involved in vendor decisions.
- Leave a different voicemail and send a short “checking in” email.
Touch 3 (Day 7–8)
- Offer a no obligation site walkthrough or free vending service proposal.
- Send an email with a quick success story or testimonial.
Touch 4 (Day 14)
- Call one last time and leave a friendly “no-pressure” voicemail.
- Send a short “just checking back” email.
Touch 5 (Monthly Follow-Up)
- Stay in touch monthly with something of value (snack trends, healthy options, a free product sampler).
🗣️ Gatekeeper Script (Front Desk)
You:
“Hi, this is [Your Name] with [Your Company]. We help local businesses upgrade or add vending machines completely free of charge — no setup, maintenance, or service fees. Could you please connect me with the person who manages vending or break-room services?”
If they ask what it’s about:
“We offer free vending machine installation and maintenance — we handle everything from stocking to service at absolutely no cost to the business.”
If the manager isn’t available:
- “No problem. What’s the best time to reach [Manager Name] directly?”
- “May I also have their email address so I can send over a one-page summary of our free vending services?”
- “Thank you! I’ll follow up at that time.”
☎️ First Live Call with Manager
Introduction:
“Hi [Manager Name], I’m [Your Name] with [Your Company]. We install and maintain modern vending machines at no cost to your business — we take care of everything, from installation to stocking to service.”
Bridge:
“Many businesses we help were paying for machines or stuck with outdated ones that constantly broke down or sat empty. Our service is 100% free — you choose the snacks and drinks, and we handle the rest.”
Quick Questions:
- “Do you currently have vending machines on-site?”
- “If yes, what would you change about them?”
- “How many employees or visitors are typically in your building daily?”
- “Would your team prefer traditional or healthier options — or a mix of both?”
Offer:
“I’d love to stop by for a quick 10–15 minute walkthrough so I can see the space and show how our free vending service works. Would [Day/Time Option 1] or [Option 2] be better for you?”
If they need info first:
“No problem — what’s the best email for you? I’ll send a one-page summary of our free, no-cost vending program and a sample menu. When would be a good time to follow up — maybe [Option 1] or [Option 2]?”
☎️ If the Manager Is Not Available
You:
“No problem at all. What’s the best time to reach [Manager Name] directly? And could I have their email address so I can send over a short info sheet about our free vending services? That way, they can review it before we connect.”
📞 Voicemail Scripts
Voicemail #1
“Hi [Manager Name], this is [Your Name] with [Your Company]. We offer free vending machine installation and maintenance — no cost at all to your business. Our machines are modern, fully stocked, and monitored for fast service. I’d love to set up a quick walkthrough. I’ll also email you some info. You can reach me at [Your Phone]. Thanks!”
Voicemail #2
“Hi [Manager Name], just following up — this is [Your Name] with [Your Company]. We help local businesses by providing completely free vending services, including machines, maintenance, and restocking. If you’d like, I can stop by for 10–15 minutes to show what that looks like. Call or text me at [Your Phone].”
Voicemail #3 (Final)
“Hi [Manager Name], it’s [Your Name] with [Your Company]. Just one last check-in — our free vending program is open for your area this month, and I’d love to reserve a spot for your location. If now’s not the right time, I can follow up later. My number is [Your Phone].”
🔁 Follow-Up Call Scripts
Follow-Up #1 (After sending info)
“Hi [Manager Name], I’m [Your Name] with [Your Company]. I just wanted to check if you had a chance to review the email I sent about our free vending services. I’d love to stop by for a quick 10-minute walkthrough so you can see how it works — would [Option 1] or [Option 2] be better?”
Follow-Up #2 (They have a vendor)
“Totally understand. A lot of businesses keep their current setup but still try our free vending machines as a backup or to compare service. It’s no cost and no obligation. Would you be open to a 10-minute visit to see if it’s a fit?”
Follow-Up #3 (They’re busy or not ready yet)
“I understand the timing — we can schedule a free consultation now so when you’re ready, everything’s in place. It only takes 10 minutes. Does [Option 1] or [Option 2] work, or should I reach back out in a month?”
💬 Common Objections & Quick Responses
“We already have a vendor.”
“That’s great! Many of our clients started with another vendor but added one of our machines as a free backup or to provide healthier options.”
“How much does it cost?”
“There’s absolutely no cost to your business. We provide and maintain the machines, stock them regularly, and handle all servicing.”
“We don’t have space.”
“We have compact and slimline vending machines that fit almost anywhere — I’d be happy to stop by and take a quick look to see what fits best.”
“We don’t use vending.”
“No problem! We can customize the products to your staff’s preferences and add high-demand items like coffee, energy drinks, or healthy snacks — all at no cost to you.”
📧 Email Script #1 — Follow-Up After Call
Subject: Free vending machines for your business – no cost, full service
Hi [Manager Name],
It was great connecting with you! I’m [Your Name] with [Your Company]. We provide free vending machine installation and maintenance — no contracts, no fees, and no cost to your business.
Our service includes:
- ✅ Brand-new or modern vending machines
- ✅ Custom snack & drink selections
- ✅ Regular restocking and fast maintenance
- ✅ Employee favorites, healthy options, and cashless payments
Would you have 10–15 minutes this week for a quick walkthrough? I can stop by [Option 1] or [Option 2], whichever works best.
Best regards,
[Your Name]
[Your Title] — [Your Company]
📞 [Your Phone] | ✉️ [Your Email] | 🌐 [Website]
📧 Email Script #2 — Case Study / Proof
Subject: How a local business upgraded vending — completely free
Hi [Manager Name],
Just wanted to share a quick story: a nearby company had machines that were always empty and slow to restock. We installed free vending machines with remote inventory tracking, and within weeks, employee satisfaction and usage both increased.
We handle everything — machines, maintenance, restocking — 100% free.
Would you be open to a 10-minute visit so I can show you how our no-cost program works?
Thanks,
[Signature]
📧 Email Script #3 — Last Follow-Up
Subject: Still interested in free vending services?
Hi [Manager Name],
I wanted to check one last time before closing out your file. Our free vending machine program is currently available in [Your City], and I’d love to reserve a spot for your business.
There’s no setup fee, no service fee, and no ongoing cost — ever.
Would you like me to hold a time for a quick walkthrough next week, or should I circle back later in the year?
Best,
[Signature]
📱 Optional Text Message (Permission-Based)
“Hi [Manager Name], this is [Your Name] with [Your Company]. We install free vending machines — no cost or contracts. I sent you an email with details. Would you like me to stop by for a quick 10-minute walkthrough? — [Your Phone]”
Ready to grow your vending business?
Follow this system consistently, and you’ll see results. Remember: persistence pays off!
🎉 Congratulations on Completing This Module!
You’ve just taken an important step toward building a professional vending business and learning how to confidently approach potential clients. Cold calling can be intimidating at first—but with the right script, strategy, and consistency, you’ll soon turn “no’s” into opportunities and create partnerships that grow your vending route faster than you thought possible.
Remember: every successful vending operator started exactly where you are right now—making that first call, leaving that first voicemail, and sending that first email. The key is persistence, professionalism, and preparation.
🚀 Keep Learning with Big City Vending
Vending 101: Starting Your Vending Machine Business
Learn the fundamentals of launching your vending business the right way—from budgeting and choosing machines to finding suppliers and setting up routes.
Finding Profitable Vending Locations
Discover proven strategies to find and secure high-traffic, profitable vending locations that keep your machines earning.
Vending Compliance: State-by-State Licensing & Legal Requirements
Stay compliant! This guide covers all 50 states’ vending business regulations, permits, and licensing requirements to protect your business and stay legit.
Vending 102: Staying Organized & Running Your Business Like a Pro
Learn how to manage inventory, schedule maintenance, track profits, and run your vending operation efficiently like a seasoned entrepreneur.
🗝️ Final Thoughts
The vending business rewards those who take action, stay organized, and continually improve their approach. Keep learning, stay persistent, and remember you’re not just selling snacks; you’re building relationships, convenience, and trust.
💼 Big City Vending is here to guide you every step of the way.
Visit us anytime at 🌐 BigCityVends.com to access more tools, templates, and insider strategies to help you grow your vending empire.
